Privacy Statement

At BTM Software Europe B.V. we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people that visit our websites, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this policy from time to time, so please check this page occasionally. By using our websites, you are agreeing to be bound by this policy. For any questions regarding this policy, our privacy practices and cookies you can contact us. We will respond as soon as possible, but no later than 4 weeks after you have contacted us. Alternatively, you can also write to us: 
BTM Software Europe B.V.
Arem 3
2151 RE Nieuw Vennep
The Netherlands

What type of information is collected from you and how?

We obtain information about you when you use our websites, for example, when you contact us about products and services. In order to offer you a more consistent experience in your interactions with BTM Software, information collected by our websites may be combined with information we collect by other means. We fully manage and control how the data is stored.
We collect the following personal information:

  • Your full name
  • Your mailing address

We will only strictly keep this information for as long as we need. If for any reason you decide to no longer use BTM Software products we will remove all personal information that has been stored.

How is your information used?

We may use your information to:

  • carry out our obligations arising from any contracts entered into by you and us;
  • notify you of changes to our services and products
  • inform you of new products or services available 
  • deliver services or carry out transactions you have requested, such as providing information on BTM Software products, registering purchased products, processing product orders, handling warranty claims and answering customer service requests.
  • send you communications which you have requested and that may be of interest to you. These may include information about campaigns, activities, promotions of our associated companies goods and services;
  • improve our websites and related BTM Software products or services to better match your needs and preferences;
  • seek your views or comments on the services and products we provide;
  • process job applications. We will keep the information for future employment consideration unless you direct us not to do so.

When collecting information that might be used to contact you about our products and services, we will always give you the opportunity to opt-out of receiving such communications. If you choose to unsubscribe from such communication, we will remove you from the relevant list within 10 business days.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We collect the following personal information:

  • Your full name
  • Your mailing address

We will only strictly keep this information for as long as we need. If for any reason you decide to no longer use BTM Software products we will remove all personal information that has been stored.

Who has access to your information?

First and foremost, only BTM Software and it’s employees have access to your personal information. We will not pass on or sell your information to third parties. We will not share your information with third parties for marketing purposes. In the unlikely event that we do need to pass on information, we will not do this without first obtaining your consent.
Third Party Service Providers
We may pass your information to our third party service providers and associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to process orders and send you mailings).
However, when we use third party organizations, we disclose only the personal information that is necessary to deliver the service and we require them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not pass the information on without obtaining your consent first.

Security of your personal information

BTM Software is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, loss or disclosure.
Once we receive your information, we make it our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Your rights & choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us.

The accuracy of your (personal) information is important to us. If you change important personal information, or if any of the other information we hold is inaccurate or out of date, please contact us. Alternatively, you can email us at:, or write to us:
BTM Software Europe B.V.
Arem 3
2151 RE Nieuw Vennep
The Netherlands
Also, you have the right to ask for a copy of the information BTM Software holds about you. You can do this by contacting us directly. Please use the same contact form if you have any complaints with regards to your personal information.
We will respond to any customer request about personal data in less than a month. Inquiries regarding personal information and information removal are always free of charge.

Use of cookies

Like many other websites, the BTM Software website uses cookies. ‘Cookies’ are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. Using cookies helps us to improve our website and deliver a better more personalized service.
Most internet browsers automatically accept cookies, but it is possible to switch off cookies by changing your browser preferences and settings. Turning cookies of may result in a loss of functionality when using our websites.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (following: Google). Google Analytics uses so-called “cookies”, ie text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these websites, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all functions of this website in full. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link and install: browser add-on to deactivate Google Analytics.

In addition or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by clicking this link. An opt-out cookie will be installed on your device. This will prevent the collection by Google Analytics for this website and for this browser in the future, as long as the cookie remains installed in your browser.

Links to other websites

Our website may contain links to other websites run by other organizations. This privacy statement applies only to our websites‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you are linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Enforcement of this privacy statement

If you have questions or complaints regarding this statement or our handling of your personal information, please contact us. We will promptly address your concern and strive to reach a satisfactory resolution. 
We keep our privacy statement under regular review. This privacy statement was last updated in May 2018.